Frequently Asked Questions

Can I use my PAWsome Points in combination with a discount code?

PAWsome Points can’t be combined with additional discount codes.

How do I redeem my points?

PAWsome points can be redeemed during the checkout page or when managing your subscriptions.

Why are my points pending after my purchase? How long does it take for them to settle?

It may take up to 24 hours for your points to reflect on your account.

Can I get points when ordering by phone as well?

Yes! You will be able to accumulate points when ordering by phone as well.

Do I get PAWsome Points when purchasing through a 3rd party vendor (Amazon, PetSmart, Chewy etc.)

PAWsome Points are only available for purchases made through Pet Wellbeing's website.